Pantry items:

• Free shipping on orders $99+
• Under $99: $12.90 shipping

Frozen items:

• Free shipping on orders $99+
• Under $99: $24.90 shipping

Pantry items ship from Korea via international express (DHL); frozen items ship from a US fulfillment center via FedEx.

Average delivery time varies by region and customs, with an estimated 3-7 business days.

Kurly provides shipping to all 50 states within the U.S. mainland. However, we do not ship to APO/FPO addresses, P.O. Boxes, or U.S. Territories (such as Guam and Puerto Rico).

• If your delivery is delayed
  Customs holds or time at the fulfillment center can cause delays.
  First, check your delivery status (tracking info) on the order-lookup page.

• After dispatch we'll email your tracking number.
  Pantry items are trackable via DHL and frozen items via FedEx.
  

Feel free to reach us anytime by email or the contact form.

If you order pantry and frozen items together, pantry ships from Korea and frozen from a US fulfillment center, so they're packed and delivered separately - each with its own shipping fee and free-shipping threshold.

Delivery may be delayed, or product freshness may be affected due to weather conditions such as extreme heat or unexpected issues during customs clearance. If you experience any inconvenience while receiving your order, please contact us at support@kurlyglobal.com.

We will review the issue and assist you as quickly as possible.

*For detailed refund criteria, please refer to the Refund Policy page.

All product inventory is updated daily at 7:00 PM KST (3:00 AM U.S. West Coast time).
If the item you want is out of stock, please check back the next day, as it is likely to be available for purchase again.

All costs incurred during U.S. import customs clearance—including customs duties, taxes, and clearance fees are fully covered by Kurly.

However, please note that this process may cause some delivery delays, and we kindly ask for your understanding. If a refund is required due to additional issues, we will guide you through the fastest and most convenient solution to minimize any inconvenience.

*The maximum order amount per order is $800.