At Kurly USA, your trust and satisfaction are our top priorities.
If an issue occurs, refunds are available but exchanges are not offered.
If you'd like the same item, please place a new order.
❓ When can I request a refund?
- Refund requests must be made within 7 days of receiving your order.
- For refrigerated or frozen items, please notify us on the day of delivery if spoilage is found for prompt processing.
❓ How do I request a refund?
- Please contact our Customer Service via email or the Contact Us form on our website.
- Including your order number, product name, and photos of the product and packaging condition will help us process your request faster.
❓ Who covers the cost?
- Seller responsibility (spoilage, damage, shipping error) → Free refund
❓ Are there cases where refunds are not available?
- More than 7 days have passed since delivery
- We recommend refrigerating items after delivery. Product quality may vary depending on storage conditions, so refunds cannot be issued for spoilage due to improper storage after receipt.
- Outer packaging is slightly damaged but the product itself is unaffected (dented box, scratched packaging, etc.)
- Item was returned without prior approval
- Item was lost or severely damaged due to customer negligence (However, if opened simply to inspect the product, refunds may be processed after photo review.)
- Item was lost after contactless delivery was requested
❓ What are the quality guarantee standards?
- Expiration date: At least 7 days guaranteed at shipment. Refunds available if less than 7 days remain upon receipt.
- Frozen/Refrigerated items: Refunds available if thawed or spoiled due to shipping delays.
- General/Beauty/Lifestyle items: Refunds available for defective or damaged products.
❓ How are refunds processed?
- Refunds are processed as a reversal to the original payment card.