Instructions for canceling an order:

◼︎ Cancellation is only possible if the order status is [Paid] or [Unfulfilled].

◼︎ For order cancellation, please contact our customer service center and we will assist you with order cancellation.

◼︎ After 5 PM PDT/PST, product preparation begins and order cancellation may not be possible.

◼︎ Some pre-order items can only be cancelled within the cancellation deadline indicated on the sales page, so please check before purchasing.

When canceling a card, please note:

For final card refunds, it may take approximately 10 business days from the refund receipt date due to circumstances of the card company.

[Note]
For further details, please contact your credit card company. If you have not received a refund after 10 days, please contact customer service.

If you have any inconvenience with the product quality, please contact support@kurlyglobal.com
Please be sure to attach a photo of the product when you inquire.

After verifying the issue, we will assist you as quickly as possible, within 24 hours on KST business days.

*Please note that responses may be delayed on weekends and public holidays.

We sincerely apologize for any inconvenience.
We will do our best to respond quickly and sincerely.

In case of simple change of mind/ordering error, exchanges and returns are not possible.

Refunds are not possible in the following cases:
◼︎ Personal reasons such as simple change of mind, change of option/color, etc.
◼︎ Incorrect shipping address provided
◼︎ Ordered product is incorrect
◼︎ If the product value is damaged due to opening, use, damage, intentional damage, loss of high-quality goods, etc.

Kurly USA only ships products with at least 7 days remaining on their expiration date .

However, sometimes there may be delays in delivery or external factors (weather, customs clearance, etc.).
If the expiration date is less than 3 days when you receive the product,

Please contact us at support@kurlyglobal.com
We will promptly assist you with a refund or other appropriate action .