Kurly USA Service Guide
Due to recent changes including the end of de minimis exemptions and new tariff regulations,
here's how Kurly USA is currently operating to ensure stable service.
1. Daily Order Limits
To ensure stable delivery and operations,
Kurly USA accepts a limited number of orders per day.
Once the daily limit is reached,
site access will be temporarily restricted.
Orders reopen the next day at 2:00 AM (PST) / 5:00 AM (EST).
If you couldn't place an order today,
please try again after 3:00 AM tomorrow.
You'll be able to complete your purchase as usual.
※ Please check our Shipping Policy for more details!
※ Your cart and account info will remain saved.
※ Completed orders will be processed and shipped as normal.
2. Possible Customs Delays
Due to recent changes in U.S. import regulations,
including the end of De Minimis exemptions,
some orders may experience delays during customs clearance.
Kurly USA strictly follows all import and customs regulations
and is doing our best to deliver as quickly as possible.
We'll notify you separately if there are any changes to your delivery status.
※ If product quality is affected due to shipping delays, please send photos so we can assist you quickly and accurately.
※ For refund details, please refer to our Kurly USA Refund Policy.
We're committed to improving our service every day.
Thank you for shopping with Kurly USA.